Delimixx
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Support

You can write in English or Japanese. We reply in Japanese to messages written in Japanese, and in English to all others. We read every report, but we cannot promise a reply time.

Getting help

  1. Look up the error code. If a message ends with a code in brackets such as [FILE-002], find it on the Error codes page. It says what the code means and what to try.
  2. Check the Changelog. Your problem may already be fixed in a newer version.
  3. Read the FAQ.
  4. Report a problem or ask. See below.

Report a bug

Open an issue on GitHub Issues with the Bug report template, or write to support@delimixx.com. Please include:

  • the environment info: Settings > App Information > Copy Environment Info. It contains the Windows version, memory, edition and key settings, and no personal data;
  • the error code, if there is one;
  • the steps to reproduce the problem, and a small sample file that shows it. Remove private data first;
  • delimixx-debug.log, if the program crashed. It is in %USERPROFILE%\.delimixx\config. It never contains file paths or cell content.
Issues on GitHub are public. Do not post private data, license keys or order details there. Use email for those.

Ask a question or request a feature

Use GitHub Discussions or write to support@delimixx.com.

Purchases, licenses and refunds

For anything about an order, write to support@delimixx.com from the email address you used to buy, and include the order number. Refunds are handled by Paddle; see the Refund Policy. Paddle's receipt email also has a link to manage or cancel a subscription. If your key was switched off by mistake and we have corrected it, press Check again on the License page in Settings: Pro does not come back by itself until you do.

Report a security problem

Please do not open a public issue. Write to security@delimixx.com with the version (Settings > App Information > Copy Environment Info) and the steps to reproduce. When we fix a security problem, the fix is released as a new patch version and noted in the Changelog.

Where Delimixx keeps your data

  • Settings, key bindings and themes: %USERPROFILE%\.delimixx
  • Backups made before saving: a .delimixx-backups folder next to each file (or the central folder you chose)
  • Sidecar file with colors, widths and comments: <file>.cvdeco next to each CSV
  • License key (Pro): the Windows Credential Manager

Nothing from these places is sent to us. See the Privacy Policy.

Contact

Support: support@delimixx.com
Privacy requests: privacy@delimixx.com